FAQ
Inquiry
I have a question. How can I contact you?
Please contact us at info_tasuki@daiichigosei.co.jp
We will contact you by email once we receive your email.
If you do not receive our email after four business days, please check your reception settings.
Our office is open from Monday through Friday 9:00 am to 5:30 pm JST.
We appreciate your understanding that our reply may be delayed due to the time difference.
Can I purchase TASUKI products other than those listed in the online store?
Yes. They are not currently available in our online store, but you can see more of our products at the following page.
Our products：https://www.daiichigosei.co.jp/cultural/
You can also download our product catalogue.
To Dawnload page
Please use this form to request a quotation.
To Inquiry
Fees and Charges
What other costs will be incurred in addition to the product price?
In addition to the product price, shipping charges will apply. In addition, the following charges, if any, are to be borne by the customer.
- Customs
- Bank transfer fee
- Tax
- Value-added tax
- Other costs when receiving the product
Purchase
I have placed an order but have not received a confirmation email. What should I do?
Your order may not have been completed correctly or your e-mail address may be incorrect.
Depending on your e-mail settings, e-mails from this site may be sorted into your spam e-mail folder.
If you do not receive confirmation e-mail, please check your spam e-mail folder.
If you have set up a spam filter to receive e-mails by specifying a domain name, you will not be able to use the e-mail service of this website.
Please add the domain "@daiichigosei.co.jp" to receive emails from us.
If you still do not receive an order confirmation e-mail after making the above settings, please contact us using the Inquiry Form.
To Inquiry
I can't select the region in which I live. Can I purchase products?
We can only ship to the areas indicated in the shipping options. We have distributors in Korea and France.
Please contact your local distributor if you live in South Korea or France. Our dealer will get back to you shortly.
Korea: HOZOO INDUSTRIAL CO.
France: SARL PLANETARCHEO
Can I combine multiple orders into one?
Please note that we do not offer a service to combine multiple orders into one.
Payment
What payment methods are available?
Credit card payment (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay and PayPal, and are accepted.
Can I change the payment method after my order is confirmed?
Payment methods can't be changed after your order has been confirmed. Please make sure to check when ordering.
Cancellation policy
I ordered the wrong item. Can I cancel the order?
Cancellations can be accepted only before shipment.
Return & Refund Policy
Can I return the item I received?
You may request a return within 14 days of receiving the product. Please note, however, that there are some items that can't be returned. Please see our Returns & Refung Policy for details.
Wrong item or damaded item has been delivered.
Please email us at following address with a picture of the item (wrong or damaged item).
e-mail address：info_tasuki@daiichigosei.co.jp
We will ship a replacement item as soon as possible.
Please return the delivered item (wrong or damaged item) to Daiichigosei.
We will bear the shipping costs.
We will bear the shipping costs if the goods are wrong or damaged.
If there is no problem with the goods, the customer is responsible for shipping costs.
Please make sure the item and quantity are correct before confirming your order.
Delivery
Which shipping company does Daiichigosei use to deliver items?
We will ship by EMS or DHL of your choice.
Can I change my shipping address after confirming my order?
After payment, we are afraid the shipping address can't be changed. Please enter your correct information.
I'd like to pick a shipping company. Is that possible?
We are afraid the shipping company can't be changed. We only use Japan Post EMS or DHL.
Product
Do you repair a purchased item?
We are afraid we don't repair items. Please be careful not to remove Mako's pins from the frame. The pins are hard to put back once they are out.
I'd like to take a look at Tasuki brand products. Is there any place displaying the products?
We only display our products at archeology conferences SAA, EAA and WAC.
Please see our exhibition information.
About Daiichigosei
What's Tasuki?
Tasuki is our product brand. It originally means a relay-baton in Japanese. Our mission is to become a cultural baton to pass historical properties to next generations.
Please see the following page for the details.